Shipping Information

The Netherlands

Delivered by DHL or PostNL

Your order will be delivered by courier of your choice on working days between 9 a.m. and 9:30 p.m. and on Saturdays during the day. If you are not at home for the first delivery, the package will be offered to the neighbors, if possible. If this does not work, the package will be delivered directly to a pick-up location. You will receive a message about this in your letterbox. The package is still available for 7 days at the pick-up location.

Europe (EU)

Delivered by DHL, Bpost, DPD or GLS

Your order will be by the courier on working days between 9 AM and 9:30 PM and on Saturdays during the day. If you are not at home for the first delivery, the package will be offered to the neighbors, if possible. You will receive a message in your mailbox.

Returns will only be accepted if the items concerned are in perfect condition and are unused. They must be posted within 14 days of receipt of the goods. For questions about returns, please contact our customer service by visiting our: CONTACT PAGE.

GOOD TO KNOWS...

We can still edit your address as long as the order is not in transit. Please reach out to us by visiting our:  CONTACT PAGE.   Make sure to include your order number and new address. That way we are able to help get the concern resolved as soon as possible.

I'M MISSING SOME ITEMS FROM MY ORDER:

We're sorry about that!

The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you by visiting our:  CONTACT PAGE

FYI All claims for orders arriving damaged, or with missing/wrong items must be made within 7 days of the delivery date.

I'VE RECEIVED A DIFFERENT ITEM TO WHAT I ORDERED:

In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;

No customs fees are required for shopping at our websites in the Netherlands, Belgium, Germany, Austria , France and throughout the EU. For all other stores, you may face customs charges issued by your local customs authority. 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

Invoice: The payment period is [30] days from dispatch of the goods/ticket/ or, in the case of other services, provision of the service.

The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy.