Shipping Information


KoreanSkincare delivers your package quickly, safely and 6 days a week from our own warehouses in Europe. We ship every day from Sunday through Friday.


STANDARD SHIPPING - 2,95€ 

Estimated delivery: 1 WORKING DAY

FREE DELIVERY for orders over € 40


Please reach out to us if you have any questions regarding shipping by visiting our:  CONTACT PAGE


Delivery information


NL - DHL Same Day Delivery 

Shipping update: While all orders are promptly shipped on the same day, we regret to inform you that Same-day Delivery is temporarily unavailable in the Netherlands. We apologize for any inconvenience caused.

Order placed onOrdered Before 13:00Ordered between 13:00 ~ 23:59
MondayDelivered Monday  Delivered Tuesday  
TuesdayDelivered Tuesday  Delivered Wednesday
WednesdayDelivered WednesdayDelivered Thursday
ThursdayDelivered ThursdayDelivered Friday 
FridayDelivered Friday Delivered Saturday*
Saturday / SundayDelivered MondayDelivered Monday


Orders placed before 13:00 Monday To Friday are delivered the same day in the Netherlands. 


* Orders placed on Friday before 22:30 are still delivered on Saturday in the Netherlands.

** Same day delivery is temporarily not possible for all Amsterdam zip codes starting with 110 (110X-XX). These packages will arrive the next day.

** Home / Same day delivery is not possible to businesses, hotels or student residences based on DHL's same day delivery policy (these locations are often not reachable after 18:00). Please choose office hour delivery for these locations.

NL - Delivery schedule

Order placed onOrdered Before 22:30Ordered between 22:30 ~ 23:59
MondayDelivered Tuesday  Delivered Wednesday
TuesdayDelivered WednesdayDelivered Thursday
WednesdayDelivered ThursdayDelivered Friday 
ThursdayDelivered Friday Delivered Saturday
FridayDelivered SaturdayDelivered Monday
Saturday  / SundayDelivered MondayDelivered Monday


Orders placed before 22:30 Monday To Friday are delivered the next day in the Netherlands. If your order is placed on Saturday the estimated delivery is Monday and for orders placed on Sunday the estimated delivery is Tuesday.


DE - Delivery Schedule

Order placed onOrdered Before 22:30Ordered between 22:30 ~ 23:59
MondayDelivered WednesdayDelivered Thursday
TuesdayDelivered ThursdayDelivered Friday 
WednesdayDelivered Friday Delivered Saturday
ThursdayDelivered SaturdayDelivered Monday
FridayDelivered MondayDelivered Tuesday
Saturday  / SundayDelivered TuesdayDelivered  Wednesday


Orders placed before 22:30 Monday To Friday are delivered within 1 -2 working days in the Germany.


BE - Delivery Schedule

Order placed onOrdered Before 22:30Ordered between 22:30 ~ 23:59
MondayDelivered Tuesday  Delivered Wednesday
TuesdayDelivered WednesdayDelivered Thursday
WednesdayDelivered ThursdayDelivered Friday 
ThursdayDelivered Friday Delivered Saturday
FridayDelivered SaturdayDelivered Monday
Saturday  / SundayDelivered MondayDelivered Monday


Orders placed before 22:30 Monday To Friday are delivered the next day in Belgium. If your order is placed on Saturday or Sunday the estimated delivery is Tuesday.


EU - Delivery Schedule

Below are the estimated shipping times in working days if your order is placed before 22:30 from Monday to Friday. 


We ship your orders the same day if placed before 22:30. If your order is placed on Saturday or Sunday, your order will be shipped out on Monday.

Shipping Cost

CountryShipping CostFree Shipping
NL/BE€ 2.95  € 40
DE/AT€ 3.95€ 40
EU1€ 3.95€ 40
EU2€ 6.95€ 60
EU3€9.95€ 80


EU zone 1:  Austria, Belgium, Czech Republic, Denmark, Germany, Luxembourg, Lichtenstein, Poland


EU zone 2:  Bulgaria, Croatia, Estonia, France, Hungary, Ireland, Italy, Latvia, Lithuania, Monaco, Portugal**, Slovakia, Slovenia


EU zone 3:  FinlandRomania, Serbia, Spain**, Sweden


* Please be aware that Shipping times for Greece and Malta are highly irregular, possible taking up to 2 weeks of delivery times.

** We only ship to Mainland Spain and Portugal.

*** A Remote Area Surcharge may be applicable in rare occasions. It is an additional fee applied by couriers for shipments made to a locations that the courier deems to be in remote areas. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve. We will contact you in the event a surchage is applicable for your order.

Where do we ship to

Country      Shipping CostFree shipping
Austria€ 3.95€ 40
Belgium€ 3.95€ 40
Bulgaria€ 6.95€ 60
Croatia€ 6.95€ 60
Czech Republic € 3.95€ 40
Denmark € 3.95€ 40
Estonia€ 6.95€ 60
Finland€ 9.95€ 80
France€ 6.95€ 80
Germany€ 3.95€ 40
Greece€ 14.95€ 120
Hungary € 6.95€ 60
Ireland€ 6.95€ 60
Italy€ 6.95€ 60
Latvia€ 6.95€ 60
Lithuania€ 6.95€ 60
Luxembourg€ 3.95€ 40
Malta€ 14.95€ 120
Monaco€ 6.95€ 60
Netherlands€ 2.95€ 40
Poland€ 3.95€ 40
Portugal€ 6.95€ 60
Romania€ 9.95€ 60
Slovakia€ 3.95€ 40
Slovenia€ 6.95€ 60
Spain€ 9.95€ 80
Sweden€ 9.95€ 80
Switzerland€ 19.95€ 140


Shipping methods

The Netherlands

Delivered by DHL or PostNL

Your order will be delivered by courier of your choice on working days between 9 a.m. and 9:30 p.m. and on Saturdays during the day. If you are not at home for the first delivery, the package will be offered to the neighbors, if possible. If this does not work, the package will be delivered directly to a pick-up location. You will receive a message about this in your letterbox. The package is still available for 7 days at the pick-up location.


Europe (EU)

Delivered by DHL, Bpost, DPD or GLS

Your order will be by the courier on working days between 9 AM and 9:30 PM and on Saturdays during the day. If you are not at home for the first delivery, the package will be offered to the neighbors, if possible. You will receive a message in your mailbox.

Order information and returns


I want to cancel/change my order

We can still cancel/edit your order as long as the order is not in transit. Please reach out to us by visiting our:  CONTACT PAGEMake sure to include your order number. That way we are able to help get the concern resolved as soon as possible.

How do i return my items?

Returns will only be accepted if the items concerned are in perfect condition and are unused. They must be posted within 14 days of receipt of the goods. For questions about returns, please contact our customer service by visiting our: CONTACT PAGE.


GOOD TO KNOWS...

  • We only offer refunds onto the original payment method used to make the order.
  • For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
  • Refunds can take up to 14 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
  • Depending on the country you're from and the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approx 30 days.

I think my address is wrong on my order?

We can still edit your address as long as the order is not in transit. Please reach out to us by visiting our:  CONTACT PAGE.   Make sure to include your order number and new address. That way we are able to help get the concern resolved as soon as possible.

Some items from my order are damaged or missing

I'M MISSING SOME ITEMS FROM MY ORDER:

We're sorry about that!


The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!


If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you by visiting our:  CONTACT PAGE


FYI All claims for orders arriving damaged, or with missing/wrong items must be made within 7 days of the delivery date.



I'VE RECEIVED A DIFFERENT ITEM TO WHAT I ORDERED:

In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted;


  • Your order number
  • The name of the item you didn't receive
  • A photo and the name of the item you have received (if the wrong item)


FYIAll claims for orders arriving damaged, or with missing/wrong items must be made within 7 days of the delivery date.

How do i track my order?

You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link. Alternatively, you can log into your Account and track your order. If you haven't received this email yet, don't worry. Our teams are working around the clock to dispatch your order.

Customs & import fees

No customs fees are required for shopping at our webites in the Netherlands, Belgium, Germany, Austria , France and throughout the EU. For all other stores, you may face customs charges issued by your local customs authority. 

Payment options


iDeal

Buy now pay later options

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

Invoice: The payment period is [30] days from dispatch of the goods/ticket/ or, in the case of other services, provision of the service.


The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy.

PayPal


Credit card payment

After selecting credit card payment you will be transferred to 3D Secure platform to fill in the data. If the transaction is authorized, the payment proceeds immediately and we can post your order the very next day.
Our staff does not operate with your card data. The process is finished through online banking.

Apple Pay

Google Pay

Bancontact

Bank transfer